Refund policy

We want customers to receive the correct items in the condition expected. Because trading card products are subject to changing market prices, our return and cancellation policies differ between trading card products and other merchandise.

Trading Card Products

All sales of trading card game products, including singles and sealed products, are final. We do not accept returns or exchanges on TCG products due to changes in market value, buyer preference, or other buyer-remorse reasons.

This final-sale policy does not apply when an item is incorrect, damaged in transit, materially different from what was ordered, or otherwise affected by an error on our part.

TCG Preorders & Cancellations

Cancellations of preorders for trading card game products, including sealed products and singles, are subject to a 20% cancellation fee.

Once a preorder has shipped, it is considered a final sale and is subject to the Trading Card Products policy above.

Other Merchandise

For merchandise that is not a trading card game product, returns may be requested within 30 days of delivery.

Returned merchandise must be in its original condition and include any original packaging, accessories, or components. Customers are responsible for return shipping costs for these returns.

Please contact us before sending a return so we can provide return instructions. Items returned without prior authorization may not be accepted.

Incorrect, Damaged, or Defective Orders

If you receive the wrong item, an item is missing, your order arrives damaged, or there is another problem with your order, please contact us as soon as possible at sales@gameseekers.net.

Please include your order number and, when applicable, clear photos of the item and shipping packaging.

When a return is required because an item was sent incorrectly, arrived damaged, or was otherwise affected by an error on our part, GameSeekers will cover the return shipping cost.

Depending on the circumstances and product availability, we may offer a replacement, refund, or other appropriate resolution.

Refunds

Approved refunds are processed within 72 hours to the original payment method.

After a refund is processed, your bank or payment provider may require additional time to post the funds to your account. Processing times after the refund is issued are outside of our control.